Refund policy
Refund & Return Policy
At Essential Supply, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us at:
Email:support@essentialsuply.store
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at maciasadriel8@gmail.com so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Perishable goods
- Personal care products that have been opened or used
If you are unsure whether your item qualifies for a return, please contact us before initiating the process.
Exchanges
The quickest way to receive a replacement item is to return the original item (if eligible) and place a new order.
European Union Customers
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.
Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you regarding approval of your refund.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Last Updated: June 2026